Privacy Policy

1. Data Controller

Joy Digital Solutions (“we”, “us”, “our”) is the data controller responsible for your personal data. We are based in Remote / Digital.

For any privacy-related enquiries, please contact our Data Protection Officer at privacy@joydigitalsolution.com.

2. What Data We Collect

We collect the following categories of personal data when you use our services:

• Account data: name, email address, and password when you create an account.
• Website data: the URL(s) of websites you connect to JoyRank.
• Payment data: billing address and payment card details (processed by our third-party payment processor; we do not store card numbers on our servers).
• Usage data: platform usage analytics, feature usage patterns, and SEO audit results generated by the platform.
• Technical data: IP address, browser type, operating system, and access timestamps when you visit our website.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Contract performance: processing necessary to provide you with the JoyRank service.
• Legitimate interests: improving our services, preventing fraud, and ensuring network security.
• Consent: where you have given us explicit consent, such as for marketing communications.
• Legal obligation: processing necessary to comply with applicable laws.

4. How We Use Your Data

• To provide and maintain the JoyRank platform and dashboard
• To process payments and manage your subscription
• To provide customer support and respond to enquiries
• To send transactional emails (account confirmations, password resets, subscription reminders)
• To analyse usage patterns and improve our services
• To detect and prevent fraud or misuse of our services
• To comply with legal obligations

5. Data Retention

We retain your account data for as long as your subscription is active. After your subscription expires, we retain your data for 30 days to allow for reactivation. After this period, your personal data is permanently deleted.

Payment records and invoices are retained for 7 years in accordance with tax and accounting requirements.

6. Third Parties

We may share your data with the following categories of third parties:

• Payment processor: to process subscription payments securely.
• Hosting provider: our servers are hosted within the European Economic Area (EEA).
• Analytics provider: to understand how our website and platform are used (anonymised data only).
• Email service provider: to send transactional and, where consented, marketing emails.

We do not sell your personal data to third parties.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data.
• Right to data portability: request a machine-readable copy of your data.
• Right to restrict processing: request that we limit how we use your data.
• Right to object: object to processing for direct marketing purposes.

To exercise any of these rights, contact us at privacy@joydigitalsolution.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies necessary for the site to function correctly. We also use analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data. All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.